Frequently Asked Questions

What hotels are part of Lake Buena Vista Commons?

Lake Buena Vista Commons is home to five hotels: Aloft Lake Buena Vista, Holiday Inn Express & Suites, Residence Inn by Marriott, SpringHill Suites, and TownePlace Suites. Each property offers its own distinct experience, all sharing the same prime Orlando location.

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When is the best time to visit Orlando?

Orlando is a year-round destination with something to offer every season. Spring and fall tend to offer the most comfortable weather and slightly smaller crowds at the theme parks. Summer brings a lively atmosphere and longer park hours, while winter is ideal for holiday events and cooler temperatures perfect for exploring the area.

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What are the standard check-in and check-out times?

Check-in is at 4:00 PM and check-out is at 11:00 AM across all five hotels. Guests must be 18 or older to check in. For early check-in or late check-out requests, please contact your preferred hotel directly for availability.

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Where is Lake Buena Vista Commons located?

Lake Buena Vista Commons is located at 8040 Palm Parkway, Orlando, FL 32836, just off Interstate 4 via SR-535. The complex sits one mile from Walt Disney World® Resort and Disney Springs, two miles from SeaWorld® Orlando, and six miles from Universal Studios.

How close is Lake Buena Vista Commons to Walt Disney World® Resort?

Lake Buena Vista Commons is located just one mile from Walt Disney World® Resort, making it one of the closest hotel collections to the parks in the area.

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How close is Lake Buena Vista Commons to the Orange County Convention Center?

 The Orange County Convention Center is just a 10-minute drive from Lake Buena Vista Commons, making our collection an ideal base for convention attendees and corporate travelers.

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What is the best way to get to Lake Buena Vista Commons from Orlando International Airport? Orlando International Airport (MCO) is approximately 16 miles from Lake Buena Vista Commons. Private car, limousine, ride share, and van transfer services are available from the airport.

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Do the hotels offer transportation to the theme parks?

Yes. All five hotels at Lake Buena Vista Commons are official Walt Disney World® Good Neighbor Hotels and offer a complimentary theme park shuttle to Walt Disney World® Resort, Universal Orlando Resort, and Epic Universe. Visit the front desk at your hotel for schedules and availability.

What amenities are available at Lake Buena Vista Commons?

Guests at Lake Buena Vista Commons enjoy a wide range of amenities across the collection, including resort-style outdoor pools, fully equipped fitness centers, game rooms, complimentary breakfast at select hotels, complimentary theme park shuttles, and all the benefits of an official Walt Disney World® Good Neighbor Hotel destination.

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Is there free Wi-Fi included with my stay?

Yes. Complimentary wireless internet is available throughout all five hotels, including guest rooms and meeting spaces.

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Is parking available on-site?

Yes. On-site parking is available at Lake Buena Vista Commons at a daily rate of $26.00. Please contact your preferred hotel directly for full details on availability and any applicable policies.

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Are the hotels at Lake Buena Vista Commons pet-friendly?

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Aloft Lake Buena Vista — Dogs welcome (no cats). Up to 2 dogs per room, maximum 75 lbs. Non-refundable fee of $40 per night, capped at $80 per stay. Please call ahead to confirm availability.

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Holiday Inn Express & Suites — Pets are not permitted.

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Residence Inn — Pets welcome. Up to 2 pets per room, maximum 40 lbs. Non-refundable fee of $150 per stay. Breed restrictions may apply. Please contact the hotel directly for details.

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SpringHill Suites — Pets are not permitted. Service animals are always welcome.

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TownePlace Suites — Pets welcome. Up to 2 pets per room, maximum 60 lbs. Non-refundable cleaning fee of $150 per stay plus applicable taxes.

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Is breakfast included with my stay?

Complimentary breakfast is available at Holiday Inn Express & Suites, Residence Inn, SpringHill Suites, and TownePlace Suites. Aloft Lake Buena Vista does not offer complimentary breakfast, but guests can enjoy Re:fuel, the hotel's 24/7 grab & go market, at any time of day.

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Are ADA accessible rooms available?

Yes. ADA accessible room options are available across all five hotels. Please contact your preferred hotel directly to confirm availability and specific accessibility features.

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Do you offer connecting rooms?

Connecting rooms are available at select properties. Please contact your preferred hotel directly to check availability for your dates.

Do you offer event space for groups, meetings, and weddings?

Yes. Aloft Lake Buena Vista, Holiday Inn Express & Suites, SpringHill Suites, and TownePlace Suites all offer flexible indoor and outdoor event spaces, with dedicated support for corporate meetings, weddings, sports groups, reunions, and everything in between. Residence Inn does not have on-site event space, but guests staying there have access to the full range of amenities and services across Lake Buena Vista Commons. Visit our Meetings & Events page to learn more.

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How do I submit a request for proposal for a group event?

Visit our RFP page here, fill in your event details, and a member of our dedicated events team will be in touch.

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Do you offer room blocks for groups?

Yes. Lake Buena Vista Commons is well equipped to accommodate group room blocks at special rates across all five hotels. Contact our reservations team to discuss your requirements.

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Do you offer wedding and event planning services?

Yes. Lake Buena Vista Commons has dedicated planning support for both weddings and group events. Marriott Certified Wedding Planners and certified meeting and event planners are on hand to help with everything from venue selection and catering to day-of coordination.

What dining options are available across the hotels?

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Aloft Lake Buena Vista

• Re:fuel — Open 24/7
• WXYZ Lounge — Tuesday to Saturday, 4PM to 11PM

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Holiday Inn Express & Suites

• Complimentary Hot Breakfast Buffet — Served daily

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Residence Inn

• Complimentary Hot Breakfast Buffet — Monday to Friday 6:30AM to 9AM | Saturday and Sunday 7AM to 10AM
• Paradise Pool Bar — Wednesday to Sunday, 12PM to 8PM
• Poolside BBQ Grills — Daily, 9AM to 9PM *Contact the front desk to have the gas turned on.

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SpringHill Suites

• Complimentary Breakfast Buffet — Daily, 7AM to 9:30AM
• Sagos Bar & Grill — Wednesday to Sunday, 4PM to 11PM
• Marketplace — Daily

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TownePlace Suites

• Complimentary Breakfast Buffet — Daily, 7AM to 9:30AM
• Sagos Bar & Grill — Wednesday to Sunday, 4PM to 11PM
• Marketplace — Daily

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Is there a bar or restaurant on-site?

Yes. Multiple hotels within the collection offer on-site bars and restaurants, including the WXYZ Lounge at Aloft, Sagos Bar & Grill at SpringHill Suites and TownePlace Suites, and the Paradise Pool Bar at Residence Inn.