Frequently Asked Questions

Question 1

Where is Lake Buena Vista Commons located?

Accepted Answer

8040 Palm Parkway, Orlando, FL 32836

Question 2

What are the standard check-in and check-out times?

Accepted Answer

Check-in is at 4:00 PM and check-out is at 11:00 AM across all five hotels. Guests must be 18 or older to check in. For early check-in or late check-out requests, please contact your preferred hotel directly for availability.

Question 3

When is the best time to visit Orlando?

Accepted Answer

Orlando is a year-round destination with something to offer every season. Spring and fall tend to offer the most comfortable weather and slightly smaller crowds at the theme parks. Summer brings a lively atmosphere and longer park hours, while winter is ideal for holiday events and cooler temperatures perfect for exploring the area.

Question 4

What hotels are part of Lake Buena Vista Commons?

Accepted Answer

Lake Buena Vista Commons is home to five hotels: Aloft Lake Buena Vista, Holiday Inn Express & Suites, Residence Inn by Marriott, SpringHill Suites, and TownePlace Suites. Each property offers its own distinct experience, all sharing the same prime Orlando location.

Question 5

Do the hotels offer transportation to the theme parks?

Accepted Answer

Yes. All five hotels at Lake Buena Vista Commons are official Walt Disney World® Good Neighbor Hotels and offer a complimentary theme park shuttle to Walt Disney World® Resort, Universal Orlando Resort, and Epic Universe. Visit the front desk at your hotel for schedules and availability.

Question 6

What is the best way to get to Lake Buena Vista Commons from Orlando International Airport?

Accepted Answer

Orlando International Airport (MCO) is approximately 16 miles from Lake Buena Vista Commons. Private car, limousine, ride share, and van transfer services are available from the airport.

Question 7

How close is Lake Buena Vista Commons to the Orange County Convention Center?

Accepted Answer

The Orange County Convention Center is just a 10-minute drive from Lake Buena Vista Commons, making our collection an ideal base for convention attendees and corporate travelers.

Question 8

How close is Lake Buena Vista Commons to Walt Disney World® Resort?

Accepted Answer

Lake Buena Vista Commons is located just one mile from Walt Disney World® Resort, making it one of the closest hotel collections to the parks in the area.

Question 9

Are the hotels at Lake Buena Vista Commons pet-friendly?

Accepted Answer

Aloft Lake Buena Vista, Holiday Inn Express & Suites, Residence Inn, SpringHill Suites, and TownePlace Suites are pet-friendly.

Question 10

Is parking available on-site?

Accepted Answer

Yes. On-site parking is available at Lake Buena Vista Commons at a daily rate of $26.00. Please contact your preferred hotel directly for full details on availability and any applicable policies.

Question 11

Is there free Wi-Fi included with my stay?

Accepted Answer

Yes. Complimentary wireless internet is available throughout all five hotels, including guest rooms and meeting spaces.

Question 12

What amenities are available at Lake Buena Vista Commons?

Accepted Answer

Guests at Lake Buena Vista Commons enjoy a wide range of amenities across the collection, including resort-style outdoor pools, fully equipped fitness centers, game rooms, complimentary breakfast at select hotels, complimentary theme park shuttles, and all the benefits of an official Walt Disney World® Good Neighbor Hotel destination.

Question 13

Do you offer connecting rooms?

Accepted Answer

Connecting rooms are available at select properties. Please contact your preferred hotel directly to check availability for your dates.

Question 14

Are ADA accessible rooms available?

Accepted Answer

Yes. ADA accessible room options are available across all five hotels. Please contact your preferred hotel directly to confirm availability and specific accessibility features.

Question 15

Is breakfast included with my stay?

Accepted Answer

Complimentary breakfast is available at Holiday Inn Express & Suites, Residence Inn, SpringHill Suites, and TownePlace Suites. Aloft Lake Buena Vista does not offer complimentary breakfast, but guests can enjoy Re:fuel, the hotel's 24/7 grab & go market, at any time of day.

Question 16

Do you offer wedding and event planning services?

Accepted Answer

Yes. Lake Buena Vista Commons has dedicated planning support for both weddings and group events. Marriott Certified Wedding Planners and certified meeting and event planners are on hand to help with everything from venue selection and catering to day-of coordination.

Question 17

Do you offer room blocks for groups?

Accepted Answer

Yes. Lake Buena Vista Commons is well equipped to accommodate group room blocks at special rates across all five hotels. Contact our reservations team to discuss your requirements.

Question 18

How do I submit a request for proposal for a group event?

Accepted Answer

Visit our RFP page here, fill in your event details, and a member of our dedicated events team will be in touch.

Question 19

Do you offer event space for groups, meetings, and weddings?

Accepted Answer

Yes. Aloft Lake Buena Vista, Holiday Inn Express & Suites, SpringHill Suites, and TownePlace Suites all offer flexible indoor and outdoor event spaces, with dedicated support for corporate meetings, weddings, sports groups, reunions, and everything in between. Residence Inn does not have on-site event space, but guests staying there have access to the full range of amenities and services across Lake Buena Vista Commons. Visit our Meetings & Events page to learn more.

Question 20

Is there a bar or restaurant on-site?

Accepted Answer

Yes. Multiple hotels within the collection offer on-site bars and restaurants, including the WXYZ Lounge at Aloft, Sagos Bar & Grill at SpringHill Suites and TownePlace Suites, and the Paradise Pool Bar at Residence Inn.

Question 21

What dining options are available across the hotels?

Accepted Answer

Aloft Lake Buena Vista offers Re:fuel (open 24/7) and WXYZ Lounge (Tuesday to Saturday, 4PM to 11PM). Holiday Inn Express & Suites offers complimentary hot breakfast buffet served daily. Residence Inn offers complimentary hot breakfast buffet (Monday to Friday 6:30AM to 9AM, Saturday and Sunday 7AM to 10AM), Paradise Pool Bar (Wednesday to Sunday, 12PM to 8PM), and poolside BBQ grills (daily, 9AM to 9PM). SpringHill Suites offers complimentary breakfast buffet (daily, 7AM to 9:30AM), Sagos Bar & Grill (Wednesday to Sunday, 4PM to 11PM), and Marketplace (daily). TownePlace Suites offers complimentary breakfast buffet (daily, 7AM to 9:30AM), Sagos Bar & Grill (Wednesday to Sunday, 4PM to 11PM), and Marketplace (daily).

Frequently Asked Questions

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